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Return Policy

Returns

Our policy lasts 30 days after your order has been delivered. If 30 days have gone by since your product(s) were delivered, unfortunately we can’t offer you a refund or exchange.

We will only accept returns for incorrect, defective, or damaged products. To be eligible for a return, you must send us photographs of the item you have received via email to support@babyworld.co.nz stating your reason for the return request. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@babyworld.co.nz.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We currently do not offer exchanges. We will not accept returns for incorrect sizing ordered. Please double check that you are ordering the correct sizing when placing your order. 

Gifts

We do not currently offer refunds if your item was a gift.

Shipping

To return your product, you should mail your product to:

Baby World

20 Mountbatten Avenue,

Hillcrest 0627,

Auckland,

New Zealand

If your return is accepted, Baby World will cover the shipping costs for returning your item. Please hold onto the receipt for shipping the item back to us, as we will require this in order to be able to credit you the difference. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.